THE BEST ADX261 INTERACTIVE QUESTIONS & AUTHORITATIVE NEW ADX261 EXAM DUMPS ENSURE YOU A HIGH PASSING RATE

The Best ADX261 Interactive Questions & Authoritative New ADX261 Exam Dumps Ensure You a High Passing Rate

The Best ADX261 Interactive Questions & Authoritative New ADX261 Exam Dumps Ensure You a High Passing Rate

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Tags: ADX261 Interactive Questions, New ADX261 Exam Dumps, Exam ADX261 Price, Valid Exam ADX261 Vce Free, Practice Test ADX261 Fee

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The Actual4test is a leading platform that is committed to ace the ADX261 exam preparation and enabling the candidates to pass the final ADX261 exam easily. These Salesforce ADX261 exam questions are designed and verified by qualified ADX261 subject matter experts. They work closely and check all ADX261 Exam Practice test questions step by step and ensure the top standard of ADX261 exam questions all the time. So rest assured that with the ADX261 exam dumps you will get everything that you need to prepare and pass the Administer and Maintain Service Cloud certification exam with good scores.

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New ADX261 Exam Dumps & Exam ADX261 Price

Similarly, Actual4test provides you 1 year free updates after your purchase of Salesforce ADX261 practice tests. These updates will help you prepare well if the content of the exam changes. The Administer and Maintain Service Cloud (ADX261) demo of the practice exams is totally free and it helps you in examining the ADX261 study materials.

The ADX261 exam is a challenging test that requires a comprehensive understanding of Service Cloud administration and maintenance. To pass the exam, administrators must demonstrate their ability to configure and customize Service Cloud, manage data and records, and use analytics to drive business insights. ADX261 Exam is designed to test an administrator's ability to solve complex problems and make informed decisions based on data and insights.

Salesforce Administer and Maintain Service Cloud Sample Questions (Q78-Q83):

NEW QUESTION # 78
After migration from Knowledge to Lightning Knowledge , Authors are unable to cretae FAQ article type , but can succefull create Install Notes article type.SupportMngers have confirmed that articles of type FAQ exist in production.
How shoud a consultant correct this problem?

  • A. Grant Authors acess to FAQ artcle type
  • B. Set Article Or Wide to Public Read Write
  • C. Grant authors access to the FAQ records type
  • D. Add Authors to the FAQ data category

Answer: C


NEW QUESTION # 79
Cloud Kicks (CK) has a service performance aasnboard to marage .ts entire support organization. Now, CK would like to understand performance from different perspectives, such as by product Hne or case close date quarter.
What is the recommended solution to meet the requirements'

  • A. Configure e deshboerd refresh schedule.
  • B. Add multiple Dashboard Filters.
  • C. Use a Dynamic Dashboard based on running user.
  • D. Ensure View All Data is not assigned to users.

Answer: C


NEW QUESTION # 80
Universal Container's agent's need to be more productive when cases. Agent want to send email to customers prior to violating an SLA based on three different SLA levels using macros.
What two solutions can a consultant suggest to meet the agent's requirements?
Choose 2 answers

  • A. Add conditional logic to the instructions
  • B. Add a formula block to the macro
  • C. Create a formula to build the macro logic around
  • D. Add multiple ELSE IF blocks after the IF block

Answer: A,B

Explanation:
Adding conditional logic to the instructions and adding a formula block to the macro are solutions that a consultant can suggest to meet the agent's requirements of sending email to customers prior to violating an SLA based on three different SLA levels using macros. These solutions can help create macros that perform different actions based on different criteria, such as the SLA level of the case. For example:
Adding conditional logic to the instructions is a solution that involves using IF and ELSE statements to control when to execute certain actions in a macro. Conditional logic can be used to create a macro that checks the SLA level of the case and sends an appropriate email template based on the SLA level. For example, if the SLA level is Gold, send an email template with a high priority message; else if the SLA level is Silver, send an email template with a medium priority message; else, send an email template with a low priority message.
Adding a formula block to the macro is a solution that involves using formulas to calculate values or perform logic in a macro. Formula blocks can be used to create a macro that calculates the time remaining before the SLA violation and inserts it into the email body using quick text. For example, use a formula block to subtract the current date and time from the SLA violation date and time, and format the result as hours and minutes. Then use quick text to insert the result into the email body.
Verified Reference: [Service Cloud Consultant Certification Guide & Tips], Add Logic to Macros, Use Formulas in Macros


NEW QUESTION # 81
Universal Containers (UC) has deployed a call center using open CTI. Call center agents are organized into four groups reflecting UC's four different product lines. Each group's manager would like a report on their agents' daily call volume, including related case and contact information.
How should the consultant recommend the report be created?

  • A. Create a Custom Report type with Activities as the primary object.
  • B. Build a report on Products with Activities grouped by owner.
  • C. Customize the My Team's Calls This Week standard report.

Answer: A

Explanation:
For reporting on daily call volume including related case and contact information for different agent groups, creating a Custom Report Type with Activities as the primary object is advised. This allows for the inclusion of case and contact details in the report, providing a comprehensive view of each agent's call activity and related case interactions.


NEW QUESTION # 82
A recent work task analysis for a service center revealed that service agents perform the same steps when closing a case and sending a survey through email. These steps take around 1 minute per case. With millions of cases closed each year, it is important to improve the efficiency of this operation.
What is a recommended Service Cloud feature that improves the process?

  • A. Macros
  • B. Quick text
  • C. Global Quick Action

Answer: A

Explanation:
Macros in Service Cloud are a powerful feature designed to improve operational efficiency by automating repetitive tasks. In the context of a service center where agents perform the same steps when closing a case and sending a survey through email, Macros can significantly reduce the time spent per case. By recording a series of actions, such as updating case fields, sending templated emails, and marking cases as closed, Macros allow agents to execute these steps with a single click. This automation not only streamlines the process, saving valuable time with each case but also ensures consistency in how cases are closed and surveys are sent, enhancing the overall customer service experience.


NEW QUESTION # 83
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